Return, Refund & Cancellation Policy
Effective Date: 24-Oct-2023
Website: www.highervisibilitysolution.us
Business Name: Highervisibility Solution
Highervisibility Solution (“Company,” “we,” “our,” or “us”) is committed to customer satisfaction while complying with all applicable United States and Pakistan federal and state consumer protection laws.
1. General Policy Overview
This Return, Refund, and Cancellation Policy applies to all purchases made through www.highervisibilitysolution.us. By placing an order, you agree to the terms outlined below.
We reserve the right to update or modify this policy at any time in accordance with applicable U.S. laws.
2. Eligibility for Returns
Due to the hygienic and personal nature of cosmetic and skincare products, the following conditions apply:
A. Eligible for Return
- Unused, unopened, and sealed products
- Returned within 14 days of delivery
- In original packaging with proof of purchase
B. Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns on:
- Opened or used cosmetics or skincare products
- Products with broken seals
- Clearance or final sale items
- Gift cards
- Personalized or custom products
This policy complies with U.S. and Pakistan health and consumer safety standards for personal care goods.
3. Damaged or Incorrect Items
If you receive:
- A damaged product
- A defective item
- The wrong item
You must notify us within 48 hours of delivery by emailing our customer support with:
- Order number
- Clear photos of the product
- Description of the issue
We will provide a replacement or refund at no additional cost.
4. Refund Policy
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping fees are non-refundable unless the error was caused by us
Depending on your financial institution, it may take additional time for funds to appear in your account.
We comply with applicable U.S. Federal Trade Commission (FTC) guidelines regarding fair refund practices.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact customer support before sending any item back.
6. Order Cancellation Policy
A. Before Shipment
Orders may be cancelled within 12 hours of purchase if they have not yet been processed or shipped.
B. After Shipment
Once shipped, orders cannot be cancelled and must follow the return process (if eligible).
7. Chargebacks & Payment Disputes
Customers agree to contact us first to resolve any issue before initiating a chargeback or dispute with their bank. Fraudulent chargebacks may be reported and contested in accordance with U.S. financial regulations.
8. Shipping Responsibility
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service.
- We are not responsible for lost return shipments.
9. Privacy & Data Protection
We respect your privacy and comply with applicable U.S. privacy laws including:
- Federal Trade Commission (FTC) consumer protection standards
- California Consumer Privacy Act (CCPA), where applicable
Personal data collected during purchase and returns is used only for:
- Order processing
- Customer support
- Legal compliance
We do not sell customer personal information.
For full details, please review our Privacy Policy available on our website.
10. Limitation of Liability
Highervisibility Solution is not liable for:
- Allergic reactions due to product ingredients (customers are responsible for reviewing ingredient lists)
- Misuse of products
- Delays caused by shipping carriers
Customers are encouraged to perform patch tests before using cosmetic or skincare products.
11. Compliance with U.S. Laws
This policy is governed by and interpreted in accordance with the laws of the United States, Pakistan and applicable state laws. Any disputes shall be resolved in the appropriate courts of the Company’s registered state.
12. Contact Information
For returns, cancellations, or questions:
Highervisibility Solution
Website: www.highervisibilitysolution.us
Email: Order@highervisibilitysolution.us